Privacy Policy

When you visit, browse, or make a purchase on asbaab.pk — Pakistan's Electronic Wholesale Hub — we collect certain information to provide you with a smooth, secure, and personalised shopping experience. The information we collect falls into two categories:

A. Information You Provide Directly

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  Account & Identity InformationFull name, email address, phone number, and password when you create an account or register on our platform.
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  Order & Shipping InformationDelivery address, city, postal code, province, and any special delivery instructions provided at checkout.
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  Payment InformationBank transfer details, EasyPaisa/JazzCash reference numbers, or COD confirmation details. We do not store full card numbers or sensitive banking credentials.
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  CommunicationsMessages, queries, complaints, or feedback submitted via our contact form, WhatsApp, or email correspondence.
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  Reviews & User ContentProduct reviews, ratings, or any other content you voluntarily submit on our platform.

B. Information Collected Automatically

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  Device & Browser InformationIP address, browser type and version, operating system, device type (mobile/desktop), and screen resolution.
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  Usage & Behavioural DataPages visited, products viewed, time spent on pages, search queries entered, and navigation patterns within our website.
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  Cookies & Session DataCookie identifiers, session tokens, and similar tracking technologies that help us remember your preferences and shopping cart. See Section 5 for full details.
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  Location DataGeneral geographic location inferred from your IP address (city/region level). We do not track precise GPS location without your explicit consent.

We use the information we collect for specific, legitimate business purposes only. Here is a transparent breakdown of every way your data is used:

We treat your personal information with strict confidentiality. We do not sell, rent, or trade your personal data to third parties under any circumstances. However, limited sharing is necessary to operate our business:

• ✅ Courier & Logistics Partners: Your name, phone number, and delivery address are shared with our courier partners solely to fulfil and track your delivery. They are contractually bound not to use this data for any other purpose.
• ✅ Payment Processors: Transaction details are shared with payment service providers (banks, EasyPaisa, JazzCash) strictly for payment processing and fraud prevention purposes.
• ✅ Technology & Hosting Providers: Our website hosting, CMS, and analytics providers may process data as part of delivering our platform. All such providers are subject to data processing agreements.
• ✅ Legal & Regulatory Authorities: We may disclose your data when required by Pakistani law, court order, or lawful request from a government authority.
• ❌ We never sell your data to advertising companies, data brokers, or any third party for commercial gain.
• ❌ We never share your data with competitor businesses, unrelated third parties, or marketing agencies without your explicit consent.
• ❌ We never transfer your data outside Pakistan to foreign entities without ensuring adequate data protection standards are in place.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Below is our data retention schedule:

Asbaab.pk uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how our website is used. Here is a full breakdown:

• ✅You may accept or decline non-essential cookies at any time by adjusting your browser settings.
• ✅Clearing your browser cookies will remove all stored preferences and session data from your device.
• ℹ️Third-party services we use (such as Google Analytics) have their own privacy and cookie policies which we encourage you to review.

As a user of Asbaab.pk, you have the following rights with respect to your personal data. You may exercise these rights at any time by contacting us:

Protecting your personal data is a top priority at Asbaab.pk. We implement industry-standard technical and organisational measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction.

• 🔒SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology, indicated by the padlock icon in your browser.
• 🔒Secure Password Storage: User passwords are stored using strong one-way hashing algorithms. Our team never has access to your plain-text password.
• 🔒Access Controls: Access to customer data is strictly limited to authorised personnel who require it to perform their job functions. All staff are trained on data privacy obligations.
• 🔒Regular Security Audits: We periodically review our systems and processes to identify and address potential vulnerabilities.
• 🔒Secure Payment Processing: We do not store full payment card details on our servers. All payment transactions are handled through secure, certified payment gateways.
• ⚠️No system is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security of data transmitted over the internet. In the event of a data breach, we will notify affected users promptly in accordance with applicable law.

Our website may contain links to third-party websites, social media platforms, and embedded tools. These include but are not limited to:

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  Google AnalyticsUsed to analyse website traffic and user behaviour. Governed by Google's Privacy Policy at policies.google.com/privacy.
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  Facebook / Meta PixelMay be used for advertising and retargeting purposes. Subject to Meta's Data Policy at facebook.com/privacy/policy.
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  WhatsApp BusinessCommunications via WhatsApp are subject to Meta's Privacy Policy. We do not store WhatsApp chat histories on our servers.
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  Courier Partner PortalsTracking links shared with you may redirect to third-party courier websites with their own privacy policies.

Asbaab.pk is a commercial eCommerce platform intended for use by adults. Our services are not directed at children under the age of 13, and we do not knowingly collect personal data from minors.

Individuals between the ages of 13 and 18 should only use our platform with the knowledge and consent of a parent or guardian. By placing an order, you confirm that you are at least 18 years of age or have parental consent to make the purchase.

Asbaab.pk reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.

• ℹ️When we make significant changes, we will notify registered users via email or a prominent notice on our website at least 14 days before the changes take effect.
• ℹ️The "Last Updated" date at the top of this page will always reflect the most recent revision.
• ℹ️Your continued use of asbaab.pk after changes take effect constitutes your acceptance of the revised Privacy Policy.
• ✅We recommend reviewing this page periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us:

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  Privacy & General Inquiries Emailinfo@asbaab.pk — For all data access, deletion, correction, and privacy-related requests.
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  WhatsApp Support+92 345 1144664 — For urgent privacy concerns during business hours (Mon–Sat, 9 AM – 7 PM PKT).
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  Phone Support+92 345 1144664 — Call us directly for any account or privacy-related concerns.
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  Websiteasbaab.pk/contact — Use our contact form for non-urgent privacy queries.